Effective Date: 27/11/2024 

At Hadiya Mart we are committed to ensuring your satisfaction with our organic products. If you are not completely satisfied with your purchase, our Refund and Return Policy outlines the conditions and process for returns, refunds, and exchanges.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as when you received it.
• Returns must be initiated within 2days of receiving the item.
• Perishable goods (e.g., fresh organic produce) and items marked as non-returnable are not eligible for returns.

2. Non-Returnable Items

The following items are not eligible for return:

• Perishable items such as fresh fruits, vegetables, and dairy products.
• Opened or used products, including food and beverages.
• Gift cards and promotional items.

3. Return Process

If your item meets the eligibility criteria, follow these steps:

1. Contact Us: Email us at hadiyamart.com@gmail.com or call 01797-260008 to initiate the return. Provide your order number and reason for the return.
2. Approval: Our team will review your request and provide return instructions, including the return address.
3. Ship the Item: Package the item securely and ship it to the address provided. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved Refunds: Refunds will be processed within 5-7 days to the original payment method.
• Rejected Refunds: If the return does not meet our criteria, the item will be returned to you at your expense.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Insert Email Address].

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

1. Contact us within 24hour of delivery.
2. Provide photos of the damaged or incorrect item and the packaging.
3. We will arrange for a replacement or refund at no additional cost to you.

7. Cancellations

• Orders can be canceled within 24 hour of placing the order, provided it has not been shipped.
• Once shipped, cancellations are not possible, and the standard return process applies.

8. Late or Missing Refunds

If you haven’t received a refund after the stated timeframe:

• Check with your bank or credit card provider, as processing times may vary.
• If you still haven’t received it, contact us at [Insert Email Address] for assistance.