Effective Date: 27/11/2024

Hadiya Mart("we," "us," or "our") values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our e-commerce platform, shop for organic products, or use our services.

1. Information We Collect

We may collect and process the following types of personal and non-personal information:

a. Personal Information

• Account Information: Name, email address, phone number, and account login credentials when you create an account.
• Order Information: Shipping address, billing address, and payment details when you make a purchase.
• Contact Information: Feedback, inquiries, or messages submitted through our website or email.

b. Non-Personal Information

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on our website, and interaction with features, collected through cookies or analytics tools.

2. How We Use Your Information

We use your information to:

• Process Orders: Ensure accurate order fulfillment, payment processing, and delivery.
• Customer Support: Respond to inquiries, resolve issues, and provide assistance.
• Marketing: Send promotional emails, updates, and special offers (with your consent).
• Improve Services: Analyze website usage to enhance user experience and optimize product offerings.
• Legal Compliance: Fulfill regulatory requirements and resolve disputes.

3. Sharing Your Information

We respect your privacy and only share your information in limited situations:

• Service Providers: We share necessary information with trusted third parties like payment processors, shipping companies, and website hosting providers.
• Legal Obligations: We may disclose information to comply with legal requirements or protect our rights.
• Business Transfers: In case of a merger, acquisition, or sale, your data may be transferred as part of the transaction.

4. Data Security

We use industry-standard measures to protect your personal data, including encryption and secure servers. While we strive to ensure your information is secure, no system is completely foolproof.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Remember user preferences and improve functionality.
• Analyze website performance using tools like Google Analytics.
• Provide personalized shopping experiences by tracking browsing behavior.

You can manage cookie preferences in your browser settings, but disabling cookies may impact website performance.

6. Your Rights

As a customer, you have the following rights:

• Access and Update: Request access to or correction of your personal information.
• Opt-Out: Unsubscribe from promotional emails or marketing campaigns.
• Data Deletion: Request the deletion of your account and personal data, subject to legal and operational requirements.

To exercise these rights, contact us at hadiyamart.com@gmail.com.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. Review their policies before providing personal information.

8. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with a revised "Effective Date." We encourage you to review this page regularly.