Effective Date: 27/11/2024

At Hadiya mart, we are committed to delivering your organic products promptly and safely. This Delivery Policy explains the terms and conditions related to shipping, delivery, and handling of orders placed on our website hadiyamart.com.

1. Shipping Locations

• We deliver to [Insert Regions/Countries you serve, e.g., "all regions within the United States and select international destinations"].
• Some remote or restricted areas may not be eligible for delivery. Contact us at [Insert Contact Email] for more details.

2. Delivery Times

• Delivery Duration:
  • Inside Dhaka 2-3 days
  • Outside Dhaka 4-5 days
  • Local Delivery:  "Same-day delivery for orders placed before noon".
• Delivery times may vary due to external factors, including weather, carrier delays, or holidays.

3. Shipping Charges

• Shipping fees are calculated based on the delivery address, product weight, and selected shipping method.
• Any additional charges, such as customs or import duties for international shipping, are the customer's responsibility.

5. Tracking Your Order

• Once your order is shipped, you will receive a confirmation email with a tracking number.
• You can track your order status via.

6. Missed or Failed Deliveries

• If a delivery attempt fails due to incorrect shipping information or unavailability, our carrier will attempt redelivery or contact you for further instructions.
• Additional fees may apply for redelivery or address corrections.

7. Damaged or Missing Items

• If you receive a damaged package or if items are missing, notify us within [Insert Timeframe, e.g., "48 hours of delivery"].
• Provide photographs of the damaged package and items for faster resolution.
• We will arrange a replacement or refund, depending on the situation.

8. Delivery Restrictions

• Certain products (e.g., perishables or restricted organic items) may not be eligible for delivery to specific regions.
• We reserve the right to cancel orders if delivery restrictions apply.

9. Delays and Exceptions

• While we strive to meet delivery timelines, unforeseen circumstances such as natural disasters, carrier disruptions, or stock shortages may cause delays.
• Customers will be notified promptly in case of any significant delay.